How I would have built Malaysia’s AstraZeneca Vaccine website

It has caused a lot of frustrations among Malaysians to book their vaccine appointment

This story is originally published here.

This article is inspired by Jonathan Lin’s post on the same topic and how Nike handles their Sneaker Drop sale.

Background

On 26th May 2021, the Malaysian government opens up vaccination slots to everyone in Kuala Lumpur and major cities in Malaysia. The registration form opens at 12 pm local time. Due to that, thousands (or perhaps millions) of Malaysians are getting ready in front of their computer to fight for the vaccination slot. Only ~1M slots are available to grab among 30M unvaccinated Malaysians.

At the end of the session, everyone was frustrated with the experience. There were a lot of issues but the most notable one was: unable to select a registration state.

Briefly how the website works

When a user opens the registration website, the user will fill in personal details. Then the user must select the state, location & time for their vaccination slot. Finally, the user will submit their form.

The main issue happens at step #2. In order for the user to select the state, the browser will request the latest list of available slots at http://api.vaksincovid.gov.my/az/?action=listppv. This API endpoint was choking at…